Ordering

When you place an order, we will consider this an offer by you to purchase the good(s) in line with the terms and conditions. We shall send you an e-mail to confirm that we have reviewed and received your order. A legal binding contract between yourself and Salty Westie Ltd will take place once the good(s) order is accepted and dispatched. We do not accept verbal and/or electronic acknowledgement as a confirmation or order acceptance.
 
This contract is covered by English law. By placing order with us, you agree to and accept these terms, as well as our privacy policy and the terms of our website use. We may decide whether or not to accept your order based on certain information about you, including those received from any credit reference agency checks. This procedure aims to protect Salty Westie Ltd and yourself from any fraudulent activities.
 
Salty Westie Ltd strives to ensure accuracy of descriptions, specifications and pricing of good(s). However, in rare occasions where errors arise or for any reasons as such, we reserves the rights to decline all or part of your order, in which case we will strive to inform you as soon as possible by e-mail. In these instances, you will not receive e-mail confirmation of your order, and there will be no contract binding between yourself and Salty Westie Ltd.
 

Method of payment

You will be required to pay for the good(s) in full at the time of ordering. To pay the price of the good(s) including relevant shipping fees, you may use one of the methods indicated on the payment page of our website. Salty Westie Ltd uses secure payment facilities and according to the following options:
 
Credit cards and debit cards:

We accept payments by credit or debit cards without adding any fees to the good(s) and shipping fees. You must be the owner of a credit or debit card that is valid at the time of the order for the goods purchased on our site and the name shown on the card must be the same as that indicated on the invoice. You will not be able to proceed with the order if these requirements are not met.

At the time of Order Confirmation, the bank of reference will deduct the amount of the order from the available credit on your credit or debit card.
        
If, after paying for the good(s) purchased online and receiving the package with your order, you wish to exercise your Right of Withdrawal, for any reason, Salty Westie Ltd will instruct the bank to credit the amount to be reimbursed directly to your credit or debit card.

At no time during or after the purchasing process will Salty Westie Ltd have access to your credit or debit card information (such as the credit or debit card number or its expiration date), which is sent directly to the subject that manages the electronic payment (bank or Paypal) over a connection protected by an encryption protocol. This data is not kept by Salty Westie Ltd in any computer archive.

Therefore, the Salty Westie Ltd cannot, in any case, be considered liable for any fraudulent or unauthorised use of your credit or debit card by third parties.

Paypal:

If you have a Paypal account, you may pay for the good(s) using the e-mail account and password you used when you registered with www.paypal.com.

Exchange and returns

We understand sometimes you make spontaneous purchases that you are not completely satisfied with, not as described or incorrectly delivered or if you decided that you would not want them. We want to ensure when these happens, you may return the good(s) to Salty Westie Ltd, within 14 days for an exchange or a full refund as long as you follow our return instructions.
 
All we ask is that the good(s) is/are unworn by your pets, comes with original tags and packaging and return in the same condition as you received it. We reserve the rights to refuse an exchange or refund if the good(s) are returned in an un-saleable condition (if they are damaged, or not returned in the original packaging with tags and outer packaging). Please be informed that we cannot accept good(s) that has been worn by your pets as we take good(s) hygiene seriously to ensure every customers receive the highest standards of hygienic good(s) for their pets. If tags and packaging are removed, it is considered worn, therefore we are unable to exchange or refund worn good(s).  

Otherwise, wrap up your pets unworn good(s), and simple go to contact, choose 'return' and click send. You have the right to return the good(s) within 14 days for an exchange or full refund. Please ensure you have your order reference number included in the return form. Once we received your return form online, we will reply within 5 days for you to return the good(s) to a dedicated returned address. Please do not return to our company registration address without completing this form.
     
If the goods are faulty or damaged when you receive them please contact the Customer Services at customerservices@saltywestie.co.uk and provide us with the full details of the damages within 48 hours of receiving the good(s). Photographic evidence of faulty goods and damages will be required in all cases; Once we agree the damages, we will process a full refund for the good(s).

Returns will take at least 5 working days to be processed once the goods have arrived at Salty Westie Ltd dedicated returned address.

You are advised to use a postal service that can provide you with a proof of delivery and appropriate insurance to cover the value of the good(s). Salty Westie Ltd will not be considered liable for good(s) lost or damaged in transit.

All postal fees back to Salty Westie Ltd for returns or exchange is paid for by the customer. We are unable to refund you postal fees.

Any good(s) returned found not to be defective or damaged can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs.  

This returns policy does not affect your statutory rights.
 

Incorrect/Damaged Goods

Salty Westie Ltd strives to ensure you receive your good(s) in excellent condition. In the unlikely event that the product arrives damaged or faulty, please contact customerservices@saltywestie.co.uk immediately. Any incorrect items received all delivery charges will be refunded back onto your credit or debit card.
 

Delivery

For UK Delivery

Delivery of your order is managed in working days from Monday to Friday (excluding Saturdays, Sundays and all UK Bank Holidays). If you order after 4 pm the next working day will be considered the first working day for delivery. In case of UK bank holidays and over Christmas period, please allow an extra 3 working days.
Delivery options for UK mainland customers:
 

Type

Estimated Delivery

Signed For

Delivery Fees

Standard

Up to 5 working days

No

Free

Speedy

   1 - 2 working day       

Yes

£3.95

 

Royal Mail Signed For 1st Class, which is trackable and requires a signature upon receiving your good(s). In the event of a missed delivery, Royal Mail will leave a note explaining they have attempted to deliver your good(s) and provide options to have the good(s) redelivered or collected from the local depot.

We aim to meet delivery timelines for your order to our best possible effort, however, sometimes customers may encounter delays due to unavoidable circumstances beyond our control. These might include events such as accidents, breakdowns, fire, flood, storm, severe weather, natural disaster, war, riot, strike or civil commotion. In these instances, we are unable to be held responsible for any delays.

For Overseas Delivery

Delivery of your order is managed in working days from Monday to Friday (excluding Saturdays, Sundays and all UK Bank Holidays). If you order after 4 pm the next working day will be considered the first working day for delivery. In case of UK bank holidays and over Christmas period, please allow an extra 5 working days.

Delivery options for overseas customers:

To

Estimated Delivery

International Signed For

Delivery Fees

Europe

Up to 10 working days

Yes

£7.50

Rest of the World

Up to 15 working days  

Yes

£11.50

 

Although the postal service will put your good(s) on the first available flight, delivery standards in each countries vary. Therefore, we cannot guarantee delivery times for international delivery, and the estimated delivery time provided on this site serves as a guide only. Please allow the estimated delivery time for your good(s) to arrive before contacting us.

Please be advised overseas delivery may sometimes be delayed at customs. Please check your shipment tracking number for delivery status. Unfortunately, we cannot be held responsible for good(s) delayed at customs or good(s) confiscated by legal authorities of your country. You are advised to check your local laws before ordering, if you suspect your country bans any good(s). Orders shipping to destinations outside of European Union countries might incur duties and taxes. You are advised to consult your local customs for more details about your country's duties and taxes. Salty Westie Ltd will not be held responsible for any import taxes, duties or brokerage fees which may incurred on your international order shipment.

We aim to meet delivery timelines for your order to our best possible effort, however, sometimes customers may encounter delays due to unavoidable circumstances beyond our control. These might include events such as accidents, breakdowns, fire, flood, storm, severe weather, natural disaster, war, riot, strike or civil commotion. In these instances, we are unable to be held responsible for any delays.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Salty Westie Ltd uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including 'firewalls' and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities
 

Conditions Of Use

Salty Westie Ltd provides the services to you subject to the following conditions. If you visit our website, you accept these conditions. Please read them carefully, Salty Westie Ltd controls and operates this site within the UK. The laws of England and Wales govern claims relating to including the use of this website and materials contained.

If you choose to access our website from another country you do so on your own initiative and are responsible for compliance with applicable local laws.
 

Copyrights

All content on the site such as but not limited to website design, text, graphics, logos, button, icons, images, video and audio clips are all owned by Salty Westie Ltd and are protected by UK and international copyright laws.

This site may not be reproduced, duplicated, copied, sold – resold or otherwise exploited for any personal or commercial use without written consent of Salty Westie Ltd.
 

Product Descriptions

Salty Westie Ltd attempts to be as accurate as possible however we do not warrant that good(s) descriptions or other content is accurate, complete, reliable, or error free.

From time to time there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have placed your order). We apologies for any inconvenience caused.

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